Privacy Policy

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, company name, and contact information.

Infrastructure Data: We collect monitoring data from your monitoring platforms, including device metrics, alerts, and performance data.

Usage Information: We collect information about how you use the Service, including features accessed and queries made.

Technical Information: We automatically collect IP addresses, browser type, and device information.

2. How We Use Your Information

• To provide and improve the Service
• To process AI analysis and generate insights
• To communicate with you about the Service
• To ensure security and prevent fraud
• To comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit and at rest
• Regular security audits
• Access controls and authentication
• SOC 2 Type II compliance (planned)

4. Data Sharing

We do not sell your data. We may share information with:

• Service providers who assist in operating the Service
• Law enforcement when required by law
• Your authorized team members within your organization

5. Data Retention

We retain your data for as long as your account is active plus 90 days. You may request deletion of your data at any time by contacting us at hello@pyxispoint.com.

6. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Delete your data
• Export your data
• Opt out of marketing communications

7. Cookies

We use cookies to improve your experience. You can manage your cookie preferences through your browser settings or our cookie banner.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email.